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Customer Care
There is nothing more important that ensuring that our customers are given an authentic Factory Shop experience online, through as many online platforms as possible. This allows us to showcase our products online, and through social media while at the same time have a physical presence where customers can visit to purchase items or even view them in the flesh. However, this does not mean we have a retail store in a big shopping mall. But we are just around the corner and this allows us to operate with smaller costs and overheads. These cost savings are in turn passed on to you the customer.This does come with some limitation, lead time and stock holding.
With regards to lead time we do hold stock of some styles which allows us to have turn around times of a few days. However certain sizes and styles may have a slightly longer lead time of around a week.
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Please feel free to contact us with any questions or take a look at our FAQ for further information.



